If any part of your End of Tenancy or Deep Clean is flagged as not up to standard — by you, your letting agent, or an inventory clerk — within 72 hours of the clean, we'll return and re-clean that area free of charge.
1. Contact us within 72 hours of the clean, with details (and photos, if available, e.g. from an inventory report)
2. We'll arrange a re-clean visit, usually within 24–48 hours
3. If a re-clean genuinely isn't possible or doesn't resolve the issue, we'll discuss a partial refund for the affected area on a case-by-case basis
Damage, wear and tear, or issues unrelated to cleaning (e.g. existing marks, décor, or damage to fixtures); new mess or damage caused after our visit; items outside the agreed scope of work.
Any missed or unsatisfactory clean under a commercial contract will be rectified at the next scheduled visit at no extra charge, or sooner by arrangement.
Given the sensitive nature of this work, please raise any concerns directly with your contact at BexbourneCleaning Co. — we'll always look to put things right rather than rely strictly on a time limit.